PRIVACY NOTICE
For details of the R&H Trust Co (Jersey) Limited privacy notice please click here.
For details of the R&H Fund Services (Jersey) Limited privacy notice please click here.
For details of the R&H Jersey “In The Community” privacy notice please click here.
Introduction
Welcome to the R&H Jersey website privacy notice.
Any data that relates to you, or from which you can be identified, is known as “personal data”. R&H Jersey respects your privacy and is committed to protecting your personal data. This privacy notice, which we will refer to as the “Notice”, will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Please also use the Glossary to understand the meaning of some of the terms used in this Notice.
- Important information and who we are
- The data we collect about you
- How is your personal data collected?
- How we use your personal data
- Disclosures of your personal data
- International transfers
- Data security
- Data retention
- Your legal rights
- Glossary
1. Important Information and who we are
Purpose of this privacy notice
This Notice aims to give you information on how R&H Jersey collects and processes your personal data through your use of our website.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Joint controllers
R&H Trust Co (Jersey) Limited, R&H Fund Services (Jersey) Limited and Rawlinson & Hunter – Jersey (“R&H Jersey”, “we”, “us” or “our”) are jointly responsible for our website and will be the joint controllers of your data. For a summary of how we have made arrangements between us so as to apportion our respective responsibilities as joint controllers, please contact us.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Notice. If you have any questions about this Notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Our data privacy manager may be contacted at:
Email address:
[email protected]
Postal address:
Rawlinson & Hunter – Jersey
PO Box 83
Ordnance House
31 Pier Road
St Helier
Jersey
JE4 8PW
Telephone number:
+44 1534 825200
You have the right to make a complaint in relation to data protection issues at any time to the UK’s Information Commissioner’s Office or the Jersey Office of the Information Commissioner. We would, however, appreciate the chance to deal with your concerns before you approach one of these supervisory authorities so please contact us in the first instance.
Our EEA/UK GDPR Representatives. As we do not have an establishment in the European Economic Area (“EEA”) or United Kingdom (“UK”), we have appointed representatives based in Ireland and the UK respectively, who you may contact if you are located in the EEA or UK, to raise any issues or queries you may have, relating to our processing of your personal data.
Our EEA representative is: DLI Corporate Nominees Limited, who are located at 31 Morehampton Road, Donnybrook, Dublin 4, Ireland. Our EEA representative can also be contacted by email, at the following address: [email protected]
Our UK representative is: Seddons Law LLP, who are located at 120 New Cavendish Street, London, W1W 6XX, United Kingdom. Our UK representative can also be contacted by email, at the following address: [email protected]
Changes to this privacy notice and your duty to inform us of changes
This Notice is effective from 6th May 2018. We will post any material changes that we may make to this Notice in the future on our website and, where appropriate, we will notify you of the change by email.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identifying Information i.e. information used to identify a specific individual, such as a name or biographical information.
- Contact Information e.g. telephone number or email address.
- Technical Data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
- Usage Data includes information about how you use our website.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions. From time to time we will create online forms (such as the ‘Contact Us’ link on our website) which will ask you to voluntarily provide us with your Identifying and Contact Information such as your name, address, telephone number and e-mail address.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
- Third parties. We may receive personal data about you from third parties (including, for example, providers of external services like web analysis services) who may also use cookies, over which we have no control. For further information, please see the Cookies section below.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we have your consent.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
---|---|---|
To manage our relationship with you and respond to enquiries raised via online forms, such as the ‘Contact Us’ link on our website. | (a) Identity (b) Contact |
(a) Necessary to comply with a legal obligation (b) Necessary for our legitimate interests (to develop and grow our business) (c) Consent |
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Technical (d) Usage |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
Online forms
Where you have raised an enquiry via an online form, such as the ‘Contact Us’ link, after we have responded to your initial and any subsequent enquiries, any personal data provided will not be used for any further purpose, nor will it be shared with any parties outside of the R&H Jersey Group,
Should the enquiry result in your becoming a client of R&H Jersey, any personal data subsequently provided will be in accordance with the relevant R&H Jersey Privacy Notice.
Cookies
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This section describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the website functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this website. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this website. Therefore it is recommended that you do not disable cookies.
The Cookies We Use
Login related cookies
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Forms related cookies
When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Website preferences cookies
In order to provide you with a great experience on this website we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this website.
This website uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the website and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Our website also uses sharing tools. Sharing tools allow you to share content through social networks such as Facebook, Twitter or LinkedIn. When you use one of these buttons, the social networking website may place a cookie on your computer. This would be a third-party cookie set by the social networking website. If you have any questions about the use of these third-party cookies, you should check the relevant social networking website’s cookie policy.
From time to time we test new features and make subtle changes to the way that the website is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the website whilst ensuring we understand which optimisations our users appreciate the most.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
For more information about how we use cookies, please contact us
5. Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
- Internal Third Parties.
- External Third Parties.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Notice
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
Some of our External Third Parties may be based outside Jersey and the EEA so their processing of your personal data will involve a transfer of data outside Jersey and the EEA.
Whenever we transfer your personal data out of Jersey or the EEA, we will either:
- Transfer your personal data to countries that have been deemed to provide an adequate (or “equivalent”) level of protection for personal data by the European Commission. For further details, see Data protection adequacy for non-EU countries (europa.eu).
- Rely upon an exception provided by the Data Protection (Jersey) Law 2018 (Jersey’s domestic equivalent of GDPR) in respect of the transfer.
Where we have transferred your personal data to a third party, they may subsequently transfer personal data onwards, to a local regulatory authority, registry or similar. This is to satisfy the domestic regulatory, anti-money laundering, or other statutory requirements, of the jurisdiction where the service provider is based. It may be that these jurisdictions have not been deemed to provide an adequate level of protection for personal data by the European Commission
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of Jersey or the EEA.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We retain your IP address and login data for up to two years. Otherwise, we will retain the information collected via our website for no less than 10 years after our overall relationship with you has ended.
For more information about our document retention policies, please contact us.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within four weeks. Occasionally it may take us longer than four weeks if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Glossary
External third parties
These may include other service providers (such as anti-money laundering screening tools or information technology services), professional advisors (such as lawyers), regulators and other authorities based in any relevant jurisdiction.
Internal third parties
Other members of the R&H Jersey Group, all of whom are based in Jersey.
Lawful basis
Legitimate Interest means the interest of our business in conducting and managing our business. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Consent means a freely given, specific, informed and unambiguous indication of your wishes by which you, by a statement or by a clear affirmative action, signify agreement to the processing of your personal data.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Your legal rights
You have the right to:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
R&H Jersey (as defined here) is regulated by the Jersey Financial Services Commission